Privacy Policy

1. Introduction

Welcome to AdwaFlow ("we," "our," "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, store, process, and share information when you use our website, WABA (WhatsApp Business API) CRM portal, and SaaS marketing services.

2. Information We Collect

We collect information to provide better services to our users. This includes:

• Account Information: When you register, we collect your name, company name, work email address, phone number, and billing details.
• WhatsApp API Integration Data: To execute campaigns and automate chats, we temporarily cache messaging records, templates, phone numbers, and status reports routed through Meta’s Official WhatsApp Business API.
• Usage Information: We gather analytical data regarding campaign performance, click-through rates, active contacts, and team member logs inside your CRM dashboard.

3. How We Use Your Information

AdwaFlow utilizes your collected data for the following core purposes:

• To establish, authenticate, and maintain your SaaS portal and dashboard environment.
• To compile statistics, track campaign delivery rates, and recommend optimal subscription tiers.
• To facilitate automated transactions, WooCommerce webhook delivery updates, and support routing.
• To fulfill legal obligations under Meta’s WhatsApp Business Solution Provider terms.

4. Data Storage and Security

Your customer database, contact lists, and message logs are highly confidential. We employ industry-standard encryption protocols (SSL/TLS) for data in transit and at rest. We do not sell or rent your contact databases to third-party advertisers. All integration endpoints strictly respect Meta Business compliance controls.

5. Cookies and Tracking

We use cookies to maintain your login session and save your calculator preferences. You can adjust your browser configurations to disable cookies, although some parts of the active portal might not load correctly.

6. Third-Party Webhooks & APIs

Our CRM interfaces directly with third-party software including Meta Platforms, WooCommerce, Shopify, and payment gateways. We encourage you to review their respective privacy agreements as we are not responsible for their independent compliance metrics.

7. Contact and Support

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with our team using the contact details below: